Effective Communication for Frontline Staff

To be successful in the workplace we need to be able to communicate with our co-workers and the customers we serve.

In this course we explore the skills needed to actively listen to what we’re being told. This helps us understand the customers needs and allows us to provide an excellent standard of customer service.

We also look at how our non-verbal communication skills can help reassure and influence customers or colleagues.

Then we will explore the ways in which you can diffuse a difficult conversation using active listening and non-verbal communication skills.

Finally, we will look at how you can receive professional feedback constructively in order to grow your own career.