£19.99
Learn how to tackle the dreaded difficult customer. This course introduces the key skills of de-escalation, which can be used to turn any confrontational situation into a positive customer experience. Next, we profile the seven types of customer who cause retail and hospitality professionals the biggest headaches. We break down advanced customer service strategies for dealing with each type.
Get in touch to request a demo, ask a question or discuss how this course could support your organisation. Complete the form below and a member of the Real Projects team will be in touch to learn more about your requirements.
