£19.99
Learn how to tackle the dreaded difficult customer. This course provides strategies for de-escalating confrontational interactions with customers via email, over live chat or on the phone. We profile the six types of customer who are hardest to help and show you how to deal with them. Finally, we provide detailed tips for making the most of phone and digital communication.
Get in touch to request a demo, ask a question or discuss how this course could support your organisation. Complete the form below and a member of the Real Projects team will be in touch to learn more about your requirements.
